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Some items in our store may be offered to you as a subscription, a pre-order or try before you buy. This cancellation policy lays out how you can change or cancel these kinds of purchases.
Subscriptions
When you purchase a subscription you'll receive repeat deliveries. These are based on the subscription duration and frequency that you select.
Your payment details will be stored securely and you'll be charged for each of these deliveries, unless you choose to pay in advance.
Some subscriptions may auto-renew at the end of their duration. If you don't want to renew a subscription you can cancel it.
If you want to cancel or change your subscription, you can do it at any time. Your order confirmation emails have links to your order. You can manage your subscription from there.
See our returns policy for more details on returns and refunds.
Pre-orders
When you purchase a pre-order, you are buying an out-of-stock or soon-to-be-available product not yet in inventory. We may collect no payment or a partial deposit at checkout, store your payment method, then fulfill and charge the full or remaining payment at a future date.
You can cancel a partially paid pre-order order that has not yet been fulfilled. If the order has been fulfilled, then you can't cancel the order, but you can request a full or partial refund. See our returns policy for more details on returns and refunds.
Try before you buy
When you purchase a try before you buy item, we authorize your payment method before fulfilling the order. You will have a certain amount of time to decide if you want to keep the item. Once the time period has passed, if you have not returned the item, we will charge your payment method for the full amount. 

At Bhakty.Store, we take immense care in crafting each devotional product to bring you closer to a life of bhakti and spiritual joy. To ensure a smooth experience, please read our cancellation and return policy carefully.

🚫 Order Cancellation Policy

  • Orders can be cancelled only before they are fulfilled or dispatched from our end.

  • Once your order has been processed and shipped, cancellation is no longer possible.

  • If you wish to cancel an order, please contact us immediately after placing it.

⚠️ Cancellation requests made after dispatch/fulfillment will not be accepted. You may, however, initiate a return as per our return policy below.

🔁 Return Policy

We accept returns only under the following conditions:

✅ Return Eligibility

  • The return request must be initiated within 7 days of delivery.

  • The item must be unused, unwashed, and in its original packaging with tags intact.

  • Return is applicable only in case of:

    • Wrong item received

    • Damaged item in transit

    • Defective product

❌ Non-returnable Items

  • Personalized or customized products

  • Items returned in a used or worn condition

  • Returns initiated after 7 days of delivery

📞 How to Initiate a Return

To initiate a return, please contact our support team with your order ID and reason for return:

We’ll guide you through the return process and arrange a reverse pickup if eligible.

💰 Refunds

  • Once your returned product is received and inspected, we will initiate a refund or exchange as per your preference.

  • Refunds are typically processed within 7-10 business days of approval.

If you have any questions or concerns, feel free to reach out — we are here to serve you with devotion 🙏